Customer Help
Our Customer Service team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are delivered within 1–3 days, and those placed before 12 PM are dispatched the same day. We use DPD for fast delivery.
To create an account, go to the register page and enter your details. You’ll receive a confirmation email—simply verify your email to complete the registration.
For a trade account, fill out the trade form with all required information. Once approved, your account will be activated.
You can contact us or the courier directly, or log in through your delivery update email from the courier to make changes
You will receive an email and SMS with details about your delivery and its expected time of arrival.
We do not store customer credit card details. All transactions are securely processed through the processing bank.
All our products are inclusive with tax added already, and you will get an invoice with all the breakdowns.
We ship across Ireland, Northern Ireland, and to the UK Mainland for items under 15kg. For deliveries to the European Union, please get in touch with us before placing your order.
Some items may arrive separately. If anything is out of stock or needs to be sourced, we’ll order it for you. Please note that delivery might take a bit longer, but we’ll keep you updated every step of the way.
If you need to swap an item
Returns and Exchanges
Please contact us right away, and we’ll resolve the issue.
Please contact us right away, and we’ll resolve the issue..
Simply fill out the online return form, and we’ll take care of the rest.
https://mcdaidsplumbing.com/returns-form/
ou can log in to make changes and email us. Additionally, you can update the shipping address through the courier portal using the tracking code you’ll receive once your order is dispatched.
Yes, you can change or cancel your order after submission, but please contact us as soon as possible. Once the order is processed or dispatched, we may not be able to make changes. We’ll do our best to assist you!
Yes, you can pre-order an item that is sold out! Simply join the waitlist on our website, and you’ll be notified when the item becomes available again. We’ll make sure to keep you updated!.
Add your items to the waitlist, and we’ll notify you as soon as they’re available. Feel free to send any questions our way!
